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How to change for the better

Nov. 13, 2017 | by Scott Couchenour

Change is difficult on most people. Change is very difficult when it involves a team or congregation. When implementing change, it can easily turn into a reenactment of the wilderness journey to the promised land. However, change doesn't always have to look this way.

While consulting with a client recently, I helped the leadership team implement principles from the resource, The 4 Disciplines of Execution, by Chris McChesney, Jim Huling, and Sean Covey. One of the most profound pieces of my work with this client was the kind of focus it took to make the greatest change for the greatest impact. The most common way organizations approach change is by asking the wrong question:

"What's the most important thing we need to change?"

The problem with this question is that it sets up a competition between owners of various functions within the organization. The tech team will have their "most important." The admin staff will have theirs. The finance team will have theirs, and so on. It turns into a popularity contest or a battle of the wills.

To change the focus, you have to change the question:

"If every other area in our operation remained at its current level of performance, what's the one area where change would have the greatest impact?"

You see the difference in this approach? It brings all the team members together to narrow the focus on the one main area that needs the greatest attention. Research has shown that only 15 percent of employees actually know their organization’s most important goals—either there are no goals or they have too many goals. With the right guiding question, you have goal clarity at a crucial point in your organization's evolution. I dare say, unless you approach change with a question like this, you will never reach your organizational "promised land."

How does your organization face needed change?


Scott Couchenour

Scott is Founder/CEO of Serving Strong Enterprises, an affordable coaching platform that helps church leaders conquer burnout as a lifestyle. He is a certified coach with a calling to maximize ministry leadership to widen kingdom impact



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