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Your team members are the lifeblood of your organization. They are the people your customers see. They're the ones dealing with the day-to-day issues.
You don't want team members who don't care. They will repel the customers you desire and keep your organization from reaching the level of success it should.
The question is: What can you do to create better team members? Here are five suggestions.
1. Treat your team members with value:
In "The Peanut Butter Falcon," Shia LaBeouf's character Tyler was talking with Dakota Johnson's character Eleanor. He was frustrated with the way Eleanor was treating Zak, the young man who changed both their lives.
Tyler saw her actions as devaluing Zak. Her actions coddled him and took away his value.
As leaders, we cannot be like Eleanor. We cannot coddle our team members. We have to treat them with value. We have to help them understand theirvalue.
When we do this, our team members will begin to take ownership and grow.
2. Stop the competitions:
Sales competitions used to be all the rage. You would pit your salespeople against one another to see who could bring in the most sales. Many times this resulted in underhanded, dirty tactics to get sales.
You may have created a monster in taking this action. You showed your team members the almighty dollarwas the most important factor in the sales department.
Instead of having sales competitions where you pit your salespeople against one another, begin offering ways to help salespeople collaborate with one another. Find ways to have them work on building sales relationships with customers together.
Their collab will go further than their competition.
3. Give them meaningful training:
Do you remember when you became a leader? There was probably very little formal training and it felt like you were tossed to the wolves.
That's what normally happens. We bring people on and we expect them to know the intricate little details of their jobs. We also expect them to know things beyond that as well.
You can't expect your team members to know everything regarding their role. Things rapidly change or they specialize in specific areas.
What you can do is to give them meaningful training. If you continue to train your team members, do you know what will happen? They will get better.
4. Have clear roles:
We want a jack of all trades and a master of the trade rolled into one. Yet, people cannot be a master of all their roles if they're expected to wear multiple hats.
We have to be willing to lay out clear roles with clear goals.
When we give clear roles and goals, our team members can better anticipate what is going to come their way. They can train and learn about the situations they will have to deal with.
Let's get better at defining the roles we want our people to own. Then can they truly become better.
5. Celebrate your team members' success:
Do you want people who are doing successful things or people who are doing unsuccessful things? If you celebrate the success of your team members' experience, you're going to get more of the same kind of behavior.
Celebrating their success means patting them on the back, cheering them on when you see positive actions, or having a party in recognition of the hard work they've done. Celebrate their positive actions and success and you will get better team members.
 | Joseph Lalonde is an award-winning leadership blogger and hosted the Answers From Leadership podcast. He desires to see 20-somethings step into their God-ordained roles as leaders. Previously, on the E3 staff and currently serving in the Catalyst youth ministry of Gateway Church, Joseph has mentored many students and has seen their lives changed through this teaching. His mission is to help equip leaders with the knowledge and information to boost their leadership to the next level. This article was first published on JMLalonde.com. Used with permission Learn More » |
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