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Since founding The Luke Commission (TLC) in 2005, we have seen much growth and change in the organization. But we have always been committed to two principles: reflecting Christ and making TLC a safe, welcoming place for all who come to us, including our employees.
We now have over 700 employees, and with an organization that size, it is vital to maintain a positive organizational culture. As we deliver compassionate, comprehensive healthcare to the most isolated and underserved populations of southern Africa, we also feel burdened to show the same compassion internally to our most important asset–our staff.
Individuals interested in joining the TLC team are assessed for what we simply call the five Cs: calling, character, culture, chemistry and competence. These are must-have qualities, organized by primary importance, for staff to ensure the organization stays focused on our vision to end the isolation of underserved communities to quality healthcare.
The five Cs are applicable to the health of any organization:
#1 Calling
Calling is the deep conviction that God invites us to join Him in what He is already doing. God does not need us, but God does choose us. Our service is to God and for God. We desire to serve rather than to be served (2 Tim. 1:8-9).
Above all, our staff need to feel a calling to serve to be successful at TLC. Our work is selfless, and a true calling is necessary to continually give to others and prioritize their needs on a daily basis. While the other Cs are deeply important to our organizational culture, they mean nothing without calling.
#2 Character
Character asks, "What would Jesus have me do?" Virtues of humility, compassion, selfless service, gentleness, and self-control demonstrate Christlike character (Phil. 2:5-8).
Character is the second most important trait we look for in potential employees. Aside from calling, it is the greatest indicator that an individual will meet the requirements of the other Cs. Christlike character is a non-negotiable for us. Job competency is important, but it must be founded on personal character that is rooted in Christ, focused on growth, and committed to the good of others.
#3 Culture
TLC honors Eswatini culture, submits to Eswatini leadership and pursues the mission from an Eswatini perspective. Our TLC DNA shapes our organizational culture, empowering us to function well as a team (Rom. 12:1-5).
Our work could not be accomplished without our local employees, communities, and the Eswatini government, and we seek to honor their culture and leadership as we pursue our mission.
Our organizational values inform conduct, guide decisions, and deepen compassionate care. As each workday begins, our staff gather in prayer and recite our core values, what we call the TLC DNA, as a reminder of our mission and our call to serve others.
#4 Chemistry
Humble willingness to submit to authority and joyful unity with fellow team members demonstrates chemistry (Rom. 13:1; Phil. 2:2).
We want every team member to feel like they have a place at TLC and are respected by other personnel. Teamwork is integral to the work TLC does, making it necessary that our team is unified and focused on the same goal. Ensuring each hire is a good fit for our company culture also limits turnover and tension in the workplace.
#5 Competence
TLC partners with every staff member to deepen existing abilities and develop new ones (Ex. 31:3; 35:10).
Competence goes hand-in-hand with calling—we want staff members to love what they do and feel confident in their roles. When new staff onboard, we assess their abilities to discover which skills they currently possess and what areas can be developed.
We have seen positive results in using the five Cs to evaluate potential team members and now have a staff of over 700 all working as one and committed to a unified mission and vision.
 | Echo VanderWal is the co-founder and executive director of The Luke Commission, which serves the most isolated and underserved people of Eswatini with comprehensive, compassionate healthcare through over 300,000 patient visits annually, all at no cost to the patient. Learn More » |
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